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Title
Text copied to clipboard!Head Waitress
Description
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We are looking for a dedicated and experienced Head Waitress to join our team and lead our waitstaff in providing exceptional service to our guests. The ideal candidate will have a strong background in the hospitality industry, with a proven track record of managing and training staff, ensuring high standards of customer service, and maintaining a positive and efficient work environment. As the Head Waitress, you will be responsible for overseeing the daily operations of the dining area, coordinating with the kitchen staff, and ensuring that all guests have a memorable dining experience. You will also be responsible for handling customer complaints, managing reservations, and ensuring that all health and safety regulations are adhered to. The successful candidate will have excellent communication and leadership skills, a keen eye for detail, and the ability to work well under pressure. If you are passionate about the hospitality industry and have the skills and experience to lead a team to success, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Supervise and manage the waitstaff team.
- Ensure high standards of customer service are maintained.
- Coordinate with kitchen staff to ensure timely and accurate food delivery.
- Handle customer complaints and resolve issues promptly.
- Manage reservations and seating arrangements.
- Train and mentor new waitstaff members.
- Monitor and maintain cleanliness and organization of the dining area.
- Ensure compliance with health and safety regulations.
- Assist with inventory management and ordering supplies.
- Prepare and manage staff schedules.
- Conduct regular team meetings and briefings.
- Monitor and evaluate staff performance.
- Implement and enforce restaurant policies and procedures.
- Assist with menu planning and updates.
- Provide exceptional service to VIP guests and large parties.
- Handle cash and credit card transactions accurately.
- Assist with marketing and promotional activities.
- Maintain a positive and professional work environment.
- Address and resolve any staff conflicts or issues.
- Ensure all equipment and facilities are in good working order.
Requirements
Text copied to clipboard!- Proven experience as a waitress or in a similar role.
- Previous experience in a supervisory or management position.
- Strong knowledge of food and beverage service standards.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and in a fast-paced environment.
- Strong leadership and team management skills.
- Attention to detail and strong organizational skills.
- Ability to handle customer complaints and resolve issues effectively.
- Knowledge of health and safety regulations.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency in using restaurant management software.
- Strong problem-solving skills.
- Ability to multitask and prioritize tasks effectively.
- Professional appearance and demeanor.
- Strong work ethic and a positive attitude.
- Ability to stand and walk for extended periods.
- Basic math skills for handling cash and credit card transactions.
- Ability to lift and carry heavy items.
- Knowledge of inventory management and ordering processes.
- Experience in training and mentoring staff.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in the hospitality industry?
- How do you handle difficult customers or complaints?
- What strategies do you use to motivate and manage your team?
- Can you provide an example of a time when you resolved a conflict between staff members?
- How do you ensure that health and safety regulations are followed?
- What steps do you take to ensure high standards of customer service?
- How do you handle a situation where the kitchen is running behind schedule?
- Can you describe a time when you went above and beyond for a customer?
- How do you manage and prioritize multiple tasks during a busy shift?
- What experience do you have with restaurant management software?
- How do you handle inventory management and ordering supplies?
- Can you describe your experience with training and mentoring new staff members?
- How do you ensure that the dining area is always clean and organized?
- What do you think are the most important qualities of a successful Head Waitress?
- How do you handle stress and pressure during busy periods?
- Can you provide an example of a successful team meeting or briefing you conducted?
- How do you ensure that all staff members are following restaurant policies and procedures?
- What steps do you take to provide exceptional service to VIP guests?
- How do you handle cash and credit card transactions accurately?
- What experience do you have with menu planning and updates?
